Cancellation Policy

Understanding our cancellation and modification terms

Last updated: January 1, 2026

Cancellation Tiers

Our cancellation policy is designed to be fair and transparent. Refunds are determined by how far in advance you cancel relative to your scheduled check-in date.

1

7+ Days Before Check-in — Full Refund

Cancellations made seven or more days before the scheduled check-in date will receive a full refund minus a processing fee of ₹500 or 2% of the booking amount, whichever is lower. The refund will be processed within 7–10 business days to the original payment method.

2

3–7 Days Before Check-in — 50% Refund

Cancellations made between three and seven days before the scheduled check-in date will receive a 50% refund of the total booking amount. The remaining 50% is retained as a cancellation fee. Refunds are processed within 7–10 business days.

3

Less Than 3 Days Before Check-in — No Refund

Cancellations made less than three days (72 hours) before the scheduled check-in date are non-refundable. The full booking amount will be retained. This policy reflects the limited time available to re-book the room.

No-Show Policy

If you fail to check in on your scheduled arrival date without prior notice, your booking will be treated as a no-show. The following terms apply:

  • The full booking amount is non-refundable
  • Any remaining nights in your reservation will be released and made available for other guests
  • Packages, add-ons, and pre-booked experiences included in the reservation are forfeited
  • No-shows are not eligible for date changes or credit toward future stays

If you anticipate a late arrival, please inform us before 6:00 PM on your check-in date. We will hold your room, though late-arrival policies from the no-show clause may still apply if not communicated.

Modification Policy

We understand that plans can change. Modifications to existing bookings are subject to the following terms:

  • Date changes: Subject to availability. Changes made 7+ days before check-in are free of charge. Changes made within 7 days may incur a modification fee of ₹1,000.
  • Room upgrades: Available at any time, subject to availability. The price difference will be charged at the time of modification.
  • Room downgrades: The rate difference will be refunded according to the cancellation tier of your original booking date.
  • Package changes: Package modifications are allowed up to 3 days before check-in. Within 3 days, the original package terms apply.
  • Reduction in nights: Treated as a partial cancellation. Refunds for removed nights follow the cancellation tier policy above.

All modifications must be requested in writing via email to Sales@solitairesignatureresort.com or by calling +91 96070 47031. Verbal requests are not accepted.

How to Cancel

Follow these steps to cancel your reservation:

  1. Email us: Send a cancellation request to Sales@solitairesignatureresort.com with your booking reference number, name, and check-in date.
  2. Call us: Speak with our reservations team at +91 96070 47031 (available 24/7). Have your booking reference number ready.
  3. Online portal:Log in to your account on our website and navigate to "My Bookings" to cancel directly.
  4. Receive confirmation: You will receive a cancellation confirmation email within 2 hours. This email serves as your proof of cancellation — please retain it for your records.
  5. Refund processing: Applicable refunds will be initiated within 2 business days and credited to your original payment method within 7–10 business days.

Contact for Cancellations

Email: Sales@solitairesignatureresort.com

Phone: +91 96070 47031 (available 24/7)

Online: solitairehotel.com → My Bookings

For special rate bookings, group reservations, or event cancellations, please contact our dedicated events team at Sales@solitairesignatureresort.com.

Note: Promotional and special-rate bookings may have different cancellation terms as specified at the time of booking. Please refer to your booking confirmation email for the specific terms applicable to your reservation. In case of force majeure events (natural disasters, government mandates, or similar circumstances), our team will work with you on a case-by-case basis.