Terms & Conditions

1. Booking Terms

By making a booking with Solitaire Hotel & Resort, you agree to these terms and conditions. A booking is considered confirmed only upon receipt of a confirmation email from our reservations team. All guests must be at least 18 years of age to make a booking, or be accompanied by an adult guardian.

The person making the booking must be the named guest or an authorized representative. You must provide accurate and complete information at the time of booking. Any misrepresentation may result in cancellation without refund.

2. Payment

A valid credit or debit card is required at the time of booking. We accept Visa, Mastercard, American Express, and UPI payments. A deposit may be required at the time of booking, with the balance due at check-in.

All prices are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice, but confirmed bookings will honor the rate at the time of confirmation.

Any additional charges incurred during your stay — including but not limited to room service, spa treatments, laundry, and damages — will be charged to your card at check-out.

3. Cancellation

Cancellations are subject to our cancellation policy, which is outlined in full on our Cancellation Policy page. In summary:

• Cancellations made 7 or more days before check-in: Full refund minus processing fee
• Cancellations made 3–7 days before check-in: 50% refund
• Cancellations made less than 3 days before check-in: No refund
• No-shows: Full booking amount is non-refundable

Special rates, promotional bookings, and event bookings may have different cancellation terms as specified at the time of booking.

4. Liability

Solitaire Hotel & Resort shall not be liable for any personal injury, loss, or damage to personal property during your stay, except where caused by our negligence. Guests are responsible for the safety and security of their belongings.

We provide in-room safes for the storage of valuables. The resort is not responsible for items left unattended in public areas, pools, or event spaces. We recommend obtaining personal travel insurance before your visit.

Our total liability for any claim arising from your booking or stay shall not exceed the total amount paid by you for the booking in question.

5. Property Rules

Guests are expected to conduct themselves in a manner respectful of other guests, staff, and the property. The following rules apply to all guests:

• Check-in time is 12:00 PM; check-out time is 10:00 AM
• Quiet hours are observed from 10:00 PM to 7:00 AM
• Pets are not permitted on the premises (service animals exempt with prior notification)
• Smoking is prohibited in all indoor areas; designated smoking areas are available
• Outside food and beverages are not permitted in common areas
• Guests are liable for any damage caused to resort property
• Water park rules and safety instructions must be followed at all times
• The resort reserves the right to refuse service or remove guests who violate these rules

6. Modifications

Solitaire Hotel & Resort reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised terms.

We also reserve the right to modify room rates, packages, and amenities with reasonable notice. Confirmed bookings will not be affected by subsequent rate changes.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

We make every effort to resolve any issues or disputes informally and promptly. If you have a concern, please contact our guest relations team at Sales@solitairesignatureresort.com before initiating any formal proceedings.