Privacy Policy

1. Data Collection

We collect personal information that you voluntarily provide when making a booking, creating an account, subscribing to our newsletter, or contacting us. This may include your name, email address, phone number, postal address, payment information, and government-issued identification where required by law.

We also collect certain information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and the duration of your visit, through the use of cookies and similar technologies.

2. Data Usage

We use the information we collect for the following purposes:

• Processing and managing your bookings and reservations
• Communicating with you regarding your stay, including check-in/check-out details and special requests
• Sending promotional communications and offers (with your consent)
• Improving our services, website experience, and overall guest satisfaction
• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud or unauthorized activities

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including session management and security features
• Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve content and functionality
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

4. Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Payment processors to securely complete your transactions
• Service providers who assist in operating our website and resort services
• Legal authorities when required by law or to protect our rights and safety
• Business partners with your explicit consent for co-branded services or offers

All third-party partners are contractually obligated to handle your data with the same level of care and security as we do.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website, secure server infrastructure, restricted access to personal data on a need-to-know basis, and regular security audits.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at Sales@solitairesignatureresort.com. We will respond to your request within 30 days.

7. Contact for Privacy Concerns

If you have any questions or concerns about our privacy practices, please contact our Data Protection Officer: